e-BRIDGE Cloud Connect
Effortless Maintenance with Remote Support
Unexpected downtime can disrupt your business. With Toshiba’s cloud-based remote service solution, e-BRIDGE CloudConnect (ECC), we ensure your multifunction printers (MFPs) run smoothly and stay operational at all times.
Toshiba’s e-BRIDGE CloudConnect (ECC) is a device-to-cloud system that enhances service efficiency through proactive monitoring, remote diagnostics, and automated maintenance. It gathers data from your multifunction printers (MFPs) and securely transmits it to our support team via the cloud. By understanding your device performance in real time, e-BRIDGE CloudConnect enables better device management, faster response times, and reduced downtime.
What can e-BRIDGE Cloud Connect do?
Why choose e-BRIDGE Cloud Connect?
Increased Uptime
Stay ahead of issues with real-time device status and service alerts sent directly via the cloud. Our remote diagnostics and adjustments allow quick fixes without the need to wait for on-site support. If on-site technical expertise is needed, Toshiba’s dedicated technician team will schedule and arrive prepared to reduce downtime and improve service speed.
Simplify Device Management
Toshiba e-BRIDGE Cloud Connect allows you to efficiently manage device configurations across your entire fleet, ensuring compliance with company or regulatory standards. Apply updates or changes remotely, schedule firmware upgrades during off-peak hours to avoid disruption, and quickly restore settings with built-in backup functionality.
Lighten Your Workload
Toshiba e-BRIDGE Cloud Connect reduces manual work by automating routine tasks such as collecting meter reads, and toner monitoring that will automatically trigger supply deliveries. Plus, with a secure cloud-based infrastructure, there's no need for server management or manual backups.
Stay Secure and Up to Date
e-BRIDGE CloudConnect protects your data with strong encryption, secure HTTPS (encrypted) communication, and server authentication. With devices hosted in ISO 27001-certified data centers, Toshiba ensures secure data transmission and compliant remote support for your Toshiba Multifunction Printers (MFPs).
Optimise, Diagnose, and Fix—All Remotely
With the integration of the e-BRIDGE Cloud Connect, e-BRIDGE Remote Diagnosis Tool (ERDT) and e-BRIDGE Remote Assist, remote service is fully optimised.
e-BRIDGE CloudConnect ensures seamless monitoring and cloud-based management, while it works to analyse data and predict potential failures in advance. If an issue occurs, e-BRIDGE Remote Assist enables our technical experts to troubleshoot and resolve it remotely, minimising downtime and eliminating the need for on-site visits.
